Common questions
Airport transfer FAQ
Straightforward guidance before you search and book.
How do I book an airport transfer?
Open the booking page, enter your route and travel details, compare available vehicles, then complete the booking with our third-party provider.
When should I book?
Booking ahead generally gives you more time to review choices. Availability varies, so book when your plans are sufficiently firm.
Where will I meet the driver?
The exact meeting point and pickup instructions are supplied in your confirmation or a later provider message.
What if my flight is delayed?
Add accurate flight details where requested and review the provider’s delay and waiting-time policy. Terms vary between bookings.
Can I book a return transfer?
A return journey can be added where the booking flow supports it for your route.
What vehicle types are available?
Options may include sedans, premium cars, minivans and larger vehicles. Availability and capacity depend on the route.
Can I cancel?
Cancellation eligibility and deadlines are shown before payment and in your booking confirmation.
Will I receive confirmation by email?
The booking provider should send confirmation to the address entered during checkout. Check spam if it does not appear.
Who provides the actual transfer?
An independent transport operator fulfils the journey. Lunaviax helps users access the booking service and does not claim to operate every vehicle.
Can I book for another passenger?
This may be possible, but provide the traveller’s accurate contact and flight details as requested.
Is my price confirmed before payment?
The current final price and booking conditions are shown in the booking flow before payment.
What if I cannot find my airport?
The provider may not currently serve every route. Try a nearby airport or contact us through the contact page.